If a practitioner has fully paid for a course and contacts CPD HC in writing within 7 days of enrollment without accessing the online theory program, they will receive a full refund minus a $50 admin fee.

If they have accessed the program within 7 days, a $100 fee will be charged. After 7 days, refunds are subject to the Standard Refund Terms & Conditions.

For those on a payment plan who have paid $1, if they contact CPD HC in writing within 7 days of enrollment and have not accessed the online theory program, their enrollment and any scheduled payments will be cancelled with no further action required.

After 7 days, a $100 cancellation fee will be charged. If they have accessed the program, regardless of the enrollment time, a $100 fee will be charged, debited from the account where the initial $1 deposit was made.

Practitioners must ensure they inform CPD HC of any changes to their account details if they wish for a refund to be made into a different account at the time of the refund request and before the refund is processed.

All refund requests must be made in writing via the Contact Us form.

If a practitioner enrols in the same course a second time at a later date and cancels their enrollment before the practical course commencement date, a fee equal to 100% of the course fee will be charged to the user.

In the event of unforeseen circumstances such as commercially unviable courses, flight cancellations, presenter medical emergencies, war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, or adverse weather conditions, CPD Health Courses reserves the right to cancel a practical course.

In such cases, CPD Health Courses will provide as much notice as possible to the enrolled participants.

If a practical course is cancelled, enrolled participants will be offered a transfer to another practical course at a later date, free of charge.

Alternatively, practitioners may put their enrollment On Hold without incurring additional charges.

If practitioners wish to request a refund and their circumstances fall under the CPD HC Refund Terms & Conditions, the refund will be made to the account used to make the initial course payment.

Practitioners are responsible for notifying CPD HC of any changes to their account details before the refund is processed.

CPD Health Courses will not be held liable for any losses incurred by practitioners, such as accommodation or travel costs.

Refund requests must be submitted by email. Failure to do so may result in the forfeiture of course fees previously paid.

Requests must be accompanied with your receipt or another proof of identity.

Refunds will be issued by electronic funds transfer into the account from which the payment was made from.

Participants may need to provide their bank account details for the transfer.

Refunds will be made within 14 days of receiving the written request.

Cancellation of your pure online theory program booking;

Less than 4 weeks after course payment: No fee will be charged whether the participant has started the online program or not.

More than 4 weeks after course payment: An administration fee equal to 100% of the course cost will be charged whether the participant has started the online program or not.

CONSENT FORM – Updated Nov 2021

Covid-Safe Plan - Information for Therapists Attending a Practical Course

The following information is provided for your safety and that of other participants attending the Dry Needling practical course. Once you’ve read the information, please submit the Health Questionnaire & Consent Form electronically below, at least seven days before the start of your practical course. 

Please note that all our presenter team are fully vaccinated against COVID-19.

IMPORTANT INFORMATION ABOUT YOUR PRACTICAL COURSE-PLEASE READ

CPD Health Courses - COVID-Safe Plan

Before attending your practical course:

• Please follow the advice given by state authorities regarding isolation rules following overseas and interstate travel.
• Please do not attend the course if you think that you may have been in close contact with a confirmed case of coronavirus. You should monitor your health and seek urgent medical attention if this applies. 
• You should not attend the course if you have any medical condition that may compromise your immune system; these conditions are listed in the practical course consent form. Please ensure that you have read, understood and agree to the consent before attending the course.
• You should not attend the course if you have flu-like symptoms like a cough, sore throat, fatigue, fever, shortness of breath, headache or runny nose. This applies to the period before attending the practical course or at any time during the course. 

Please read carefully:

• It is a government requirement that you are fully vaccinated to attend the practical course.
• You may be asked to show your vaccine evidence by the venue staff or management, so please bring this with you to the practical course.
• You must also check in to the venue using the government app and wear a face mask for the course duration. 
• By agreeing to this consent form, you confirm that you meet the vaccination requirements, check-in, face-mask requirements for these centres. Don't hesitate to Contact Us if you will not meet the vaccination requirements or have any concerns before your practical course.
• We do not check the vaccines status of therapists attending the course unless we are compelled to do so by the venue staff. We will rely on the integrity of the information provided to us on your consent form.

ALL PRACTICAL COURSES

On arrival at your Practical course:

• For us to ensure we can complete our COVID-Safe screening (see below); we ask all participants to arrive 30 minutes before the start of each day’s scheduled start time:
  • Friday: Please arrive at 4:30 pm
  • Saturday: Please arrive at 7:30 am*
  • Sunday (if applicable): Please arrive at 7:30 am

*Podiatrist: Please arrive at 9:30 am on Saturday (no Friday session)

• You will be met at the venue entrance by one of our presenter team. Please do not enter the venue until you have been screened by one of our presenter team.
• On arrival at your practical course, one of our presenter team will complete the COVID-Safe screening (see below) and temperature check (if required). The screening check involves answering a series of health-related questions and taking your forehead temperature.
• If you answer “YES” to any of the screening questions on any of the course training days, unfortunately, you will not be able to attend the course, and you will be advised to seek medical advice or go to a COVID testing centre. We will also provide you with information about when and how you can resume your training.
• If you become unwell while you are attending the course or report feeling any of the signs or symptoms common to COVID-19, unfortunately, you will be asked to leave the course and seek medical advice or go to a COVID testing centre. We will also provide you with information about when and how you can resume your training.
• If you have any of the most common COVID-19 signs or symptoms or you have a temperature that is equal to or exceeds 37.4 degrees centigrade, you’ll be asked to seek immediate medical advice or visit a COVID-19 testing centre. 

COVID-Safe Screening Questions

1. Have you have returned from any overseas or interstate travel within the last 7 days?
2. Have you been in close contact with a confirmed case of coronavirus?
3. Have you any flu-like symptoms like a cough, sore throat, fatigue, fever, shortness of breath, headache or runny nose?

Infrared Forehead Temperature Check (if required)

• Before entry to the course, a member of our presenter team will take your temperature using an Infrared Forehead Thermometer. You will be allowed to enter the venue if your temperature is 37.3 or lower. If your temperature is 37.4 degrees centigrade or higher, you will not be permitted to join the course, and a second test will be carried out, five minutes later.
• If your temperature is 37.4 degrees centigrade or higher after the rest period, unfortunately, you will be asked to seek immediate medical advice or visit a COVID-19 testing centre near the venue. Our presenter team will offer you a mask.

Reference: WHO Guidelines: Getting workplace ready for Covid-19

CONSENT

• The CPD Health Courses Dry Needling Practical Course requires you to practice Dry Needling therapy on other course participants and to allow other participants to practice upon you. We will ask you to pair up with other course participants and rotate partners to get the most out of your training. These arrangements also ensure that the practical course runs on schedule.
• If for any reason you withdraw your consent to be needled while attending the practical course, you will be asked to withdraw from the course and reschedule your training.

Informed Consent to Dry Needling therapy practice

Please read this document carefully. It’s designed to inform you of the possible risks and adverse reactions to Dry Needling therapy.

It’s your right to know this information for you to give informed consent to Dry Needling practice by other students on yourself and enable you to practise on others safely.

What are the possible risks & adverse reactions that are related to Dry Needling therapy?

The possible risks and adverse reactions to dry needling therapy include but are not limited to temporary pain, bleeding, bruising, infection, dizziness, nerve injury, pneumothorax, pregnancy termination, changes to blood pressure, rash, fainting, muscle soreness & fatigue.

What are the procedures CPD Health Courses have implemented to reduce the above risks?

We practice and teach the current safety and health hygiene protocols.

The following is a list of conditions that are the most common relative contra-indications to Dry Needling therapy:

List of conditions 

• Blood borne viruses (HIV & Hepatitis B/C)

• Recent radiotherapy

• Malignancy

• Haematoma

• Pregnancy*

• Diabetes

• Bleeding disorders

• Eczema or psoriasis

• Peripheral neuropathy

• Lowered Immune Function

• Metal Allergies

• Chronic oedema or Lymphoedema

• Recent Axillary & Inguinal Node Dissection

• Open skin wounds or injuries

Unfortunately, due to COVIDSAFE social distancing restrictions on the number of people at a venue, we may not be able to accommodate therapists who wish to or are required to bring a model* to practise upon at the Dry Needling course at this time. 

Please Contact Us us to confirm whether we can accommodate a model, should you need to provide one.

CPD Health Courses advises that you consult your medical doctor if you have any of the pre-existing conditions listed above, excluding pregnancy, to confirm that it is safe for you to attend the practical course. If you are pregnant you are required to provide a model for the duration of your practical course.

Masterclass Course

If you are attending the Masterclass Dry Needling Course and have undergone any type of the following surgery, please inform CPD Health Courses, by email (customerservice@cpdhealthcourses.com) so that we can modify the needling practice & ensure your safety during the course.

• Cosmetic or Augmentation Surgery, E.g. Breast, buttock, pectoral & calf

Course participant rights to privacy & modesty

It is always the intention of CPD Health Courses to respect your right to privacy and to protect your modesty during our courses.

As part of the examination & practice process, you may be required to remove your clothing.

This is to demonstrate the correct technique, teach the known risk factors and apply different treatment approaches. 

CPD Health Courses will always try to minimise the amount of clothing you will be asked to remove & cover those areas that are not being treated directly.

If you have any concerns about this aspect of the course, please do not hesitate to contact us.

Photography

CPD HC reserves the right to take photographic images & video during practical courses. The purposes of these images are to improve products, promote courses & for research.

Students who attend a CPD HC practical session who do not wish to be photographed need to advise us in writing 48 hours before the start of the practical course.

Taking photos or recording video by students attending a practical course is strictly prohibited & a breach of CPD Health Courses intellectual property copyright.

Please read the Course Participant Consent Form below and submit it by clicking on “I Agree” at least seven days before the start of your practical course.

Course participant consent form

I have read, understood and agree to the CPD Health Courses COVID Safe plan, Government Vaccination requirements (Melbourne & Sydney ONLY), Sign-in, Mask-wearing & Temperature Test policy (if required). 

I understand that I may not be able to attend the practical course if I do not comply with the CPD Health Courses COVID-Safe plan at any time during my practical course.

I hereby request and consent to the practice of Dry Needling therapy on me by other course participants.

I have read the list of relative contraindications mentioned above. I have consulted with my medical practitioner (if appropriate) that I have no health-related issues that would preclude me from attending this practical course.

To the best of my knowledge, I confirm that my vaccination schedule is current with respect to Hepatitis B & I pose no known risk to other course attendees from blood-borne viruses or infections. 

I intend this consent form to cover me for the duration of the practical course. I understand that I can withdraw my consent at any time.

By agreeing electronically below, I acknowledge that I have read, agreed & understood the contents of this Consent Form.

Professional Indemnity Insurance Cover

CPD Health Courses strongly recommends that all practitioners who intend to use Dry Needling therapy following successful completion of this course are covered by Professional Indemnity Insurance to an appropriate level of cover.

CPD Health Courses advises all participants to contact their Professional Indemnity Insurer or Professional Association should they require assistance with respect to the appropriate cover.

Liability & Responsibility

CPD Health Courses is not responsible for accidents or incidents using information, techniques, theoretical knowledge or advice provided at our training courses, either during practical courses or following your training.

The decision to use Dry Needling by you as the therapist is entirely your own. 

We offer education and training that is researched, based on the current understanding of the mechanisms, clinical reasoning processes, safety protocols and evidence in the published literature.  

As with all therapeutic interventions, it is the responsibility and obligation of the therapist to decide if Dry Needling is appropriate, within their scope of practice and experience, safe and effective for each unique clinical presentation.

By enrolling into a CPD Health Courses Dry Needling course/s, you have read & agreed to all of the Terms & Conditions.

Consent Form & Covid Safe Plan:

Practitioners attending a CPD HC Dry Needling Course must complete the CPD HC online Health Questionaire & Consent form before attending a practical course.

This online Health Questionaire & Consent form can be found on the 'My Courses' page after logging in.

It contains important information with regards to the CPD HC Covid Safe Plan.

Please click the following link to view the CPD HC Covid Safe Plan: Covid-Safe Plan - Information for Therapists Attending a Practical Course

If a practitioner has any concerns about attending the practical course with regards to the content of the CPD HC online Health Questionaire & Consent form, they must Contact Us at least 72 hrs before attending the practical course.

During the Covid 19 period (March - December 2020) the CPD HC Dry Needling Courses are heavily discounted.

Unfortunately we're unable to offer extra discounts.

To receive a discount, the discount code must be applied at the time of purchase.

Discounts cannot be received after a course has been purchased.

It is the participants responsibilty to ensure that all relevant fields are entered on the registration page & updated by the participant accordingly.

In the case where a professional body requires CPD Health Courses to offer a member discount, this discount will be honoured in full.

From time to time CPD Health Courses announces special offers & discounts that students can apply to courses they enrol in.

Where the member discount is greater than the value of any special offer or discount offered by CPD Health Courses, the difference shall be credited to the student.

Bundle discount: this discount cannot be used in conjunction with any other offer/ discount.

Practical Course Attendance

If you're unable to be needled at the DN Practical Course during the Covid restrictions period (including pregnancy, needle phobia, metal allergy) please Contact Us.

COVID-19 No Needle Policy:

Prior to COVID-19 restrictions, we allowed practitioners who did not wish to be needled for reasons such as immunosuppression, needle phobia, pregnancy, metal allergy and other conditions, to attend the practical course by providing a model to practice upon.

Due to restrictions on the number of people in a given space and the added safety procedures, we may need to limit the number of practitioners attending a practical course who cannot be needled.

In the case where a therapist enrols into a Dry Needling course but later becomes unable to be needled due to recent illness or pregnancy, they can put their enrollment on hold indefinitely, at no extra charge, until restrictions are lifted.

Access to the online theory modules & practical technique videos will be available and extended.

We understand that this may be disappointing, but we have made this decision based on the safety of all course participants.

Reducing the numbers of people at our practical courses will assist in compliance with the recommended safe distancing procedures and the time taken to perform screening health tests.

Thanks for your patience & understanding.

Practical Course Rescheduling due to Government Restrictions:

CPD HC does not cancel practical courses. We may need to reschedule a practical course due to Government restrictions.

We will inform practitioners if their enrollment is transferred to a course at a later date.

If the new course date is unsuitable, a practitioner can transfer their enrolment to any other practical course at a later date.

If you Contact Us within 7-days of the course reschedule notification, the transfer is free of charge.

Otherwise the standard CPD HC Terms & Conditions - Transfer Fee's apply. 

CPD HC does not cancel practical courses. However, we may need to reschedule a practical course due to Government restrictions and border closures.

Practical Course Rescheduling - Refunds:

All correspondence relating to a refund must be made in writing to CPD HC rather than word of mouth.

If CPD HC reschedules a practical course due to Government restrictions or border closures, a practitioner can request a refund within 7-days of the course reschedule notification. This request must be made in writing to: info@cpdhealthcourses.com

If a practitioner chooses to cancel their course enrolment at any other time after 7-days, the standard CPD HC Terms & Conditions - Refunds apply.

It is the practitioner's responsibility to ensure they inform CPD HC of any changes to their card account details at the time of the refund request before the refund is processed.

Refunds will be made into the account used to make the initial course payment unless otherwise advised in writing. All refunds incur a $50 administration fee. 

Practical Course Rescheduling - Transferring:

We will keep practitioners informed if their enrollment is transferred to a course at a later date, due to Government restrictions and border closures.

If the new course date is unsuitable, a practitioner can transfer their enrolment to any other practical course or place their enrolment on hold at a later date within 7-days of the CPD HC transfer (no transfer fee).

If you Contact Us within 7-days of the course reschedule notification, the transfer is free of charge.

Otherwise the standard CPD HC Terms & Conditions - Transfer Fee's apply.

Please Note: CPD HC Terms & Conditions - Transfer Fee's & Refunds:

The Terms & Conditions - Transfer Fee's & Refunds do not apply if a practitioner has previously transferred their practical course enrolment to an earlier or later practical course or put their enrollment On Hold prior to the course being rescheduled.

Please Contact Us as soon as possible if you can't attend your practical course.

During the Covid period, the following policies apply when a practical course is rescheduled due to government restrictions:

1. If a practitioner transfers their enrollment from a practical course and pays a transfer fee, and subsequently, the practical course is rescheduled due to government restrictions after the practitioner has transferred, the transfer fee cannot be refunded.

2. In the event that a practical course is rescheduled due to government restrictions, practitioners who are already enrolled in that course will be automatically transferred to a later date. If the new date is not suitable for a practitioner, they have the option to transfer to another practical course without paying a transfer fee.

These policies aim to accommodate practitioners and provide flexibility during uncertain times caused by government restrictions. Please reach out to us if you have any further questions or require assistance with rescheduling or transferring your enrollment.

Thank you for providing the information regarding the Covid 19 Refund Terms & Conditions. If a practical course is rescheduled by CPD HC due to Covid restrictions, a practitioner may request a full or partial course refund within 7 days of the practical course transfer to the new date.

However, it's important to note that these refund terms do not apply if the practitioner has previously transferred their course enrollment to an earlier or later practical course or put their enrollment On Hold before the rescheduling occurred.

All refund inquiries must be submitted in writing via the Contact Us form, and the refund will be processed to the account used for the initial course payment.

If there are any changes to the account details or if the practitioner wants the refund to be made to a different account, they should inform CPD HC before the refund is processed.

For cancellations made at any other time, the Terms & Conditions Refund Policy will apply. If you have any further questions or need clarification, please don't hesitate to  Contact Us.

If a practitioner requests a refund, the refund will be made into the account used to make the initial course payment.

It is the practitioner's responsibility to ensure they inform CPD HC of any changes to the account details and if they wish the refund to be made into a different account at the time of the refund request and before the refund is processed.

CPD HC does not cancel practical courses. However, we may need to reschedule a practical course due to Government restrictions.

Transferring - Due to Course Rescheduling:

If a practical course is rescheduled due to Government restrictions, we will inform all practitioners of the new practical course date.

If the new course date is unsuitable, a practitioner can transfer their enrolment to any other practical course at a later date.

If you Contact Us within 7-days of the course reschedule notification, the transfer is free of charge.

Otherwise the standard CPD HC Terms & Conditions - Transfer Fee's apply.

Transferring - Due to Illness:

If a practitioner is unwell or has been in close contact with someone who is unwell and they are unable to attend their practical course, they must Contact Us ASAP.

If your practical couse is scheduled to run but you are unable to attend due to local Government travel restrictions, you can transfer to a course at a later date. Please Contact Us.

If your practical couse is scheduled to run but you're uncertain about attending your practical course, (but no government travel restrictions are currently in place), you're welcome to transfer to a course at a later date. CPD HC Standard Transfer fee's will apply.

Please Note: CPD HC Terms & Conditions - Transfer Fee's & Refunds:

The CPD HC Transfer Fee's & Refunds Terms & Conditions do not apply during the Covis Period if a practitioner has previously transferred their practical course enrolment to an earlier or later practical course or put their enrollment On Hold prior to the course being rescheduled.

Please be aware that once a practitioner transfers from their first practical course enrollment to later or earlier practical course or puts their enrolment On Hold and then wishes to cancel their course enrollment, course fees/ part payments cannot be refunded regardless of the time prior to the later practical course commencement.

Please Contact Us as soon as possible if you can't attend your practical course.

If a practitioner chooses to cancel their course enrolment at any other time, the standard Terms & Conditions Refund Policy apply.

If a practitioner requests a refund, and a refund is due, it will be made into the account used to make the initial course payment unless otherwise advised. Refunds can take up to 10 days to appear in an account (Stripe Terms & Conditions).

If a practitioner is unable to attend a practical course due to their vaccine status not meeting the government directives, Public Health Orders or venue entry requirements, they will be subject to the CPD HC Late Transfer Fee Terms & Conditions. 

By enrolling in a CPD HC Dry Needling Course, a practitioner is taking responsibility to check their vaccine status in order to attend a practical course.

CPD Health Courses assumes no liability for any accidents or misadventures resulting from the use of information, techniques, theoretical knowledge, or advice provided during our training courses. The decision to utilize Dry Needling as a therapy is solely at the discretion of the practitioner.

Our courses provide education and training that is based on the current understanding of mechanisms, safety protocols, clinical reasoning processes, and evidence in the published literature.

However, like all therapeutic interventions, it is the responsibility and obligation of the therapist to determine if Dry Needling is appropriate, safe, and effective for each unique clinical presentation within their scope of practice and experience.

By enrolling in a CPD Health Courses Dry Needling course, you acknowledge that you have read and agreed to the Terms & Conditions of CPD Health Courses.

CPD Health Courses retains the right to modify, revise, or update these Terms & Conditions at any point in time without prior notification.

By enrolling in a course and acknowledging the Terms & Conditions checkbox, you acknowledge and agree to adhere to the most current version of the Terms & Conditions that are published.

We highly recommend that you review our Terms & Conditions each time you engage or use this website.

When booking a course with CPDHC, you agree to the following terms and conditions.

By attending any of our theory or practical courses, you agree to comply with and be bound by these terms and conditions.

Our courses may consist of a theory component, a practical component, or an online theory program only.

For courses that include both theory and practical components, users cannot split or divide course payments.

Full payment is required before starting any course.

In the event that a practitioner has not accessed the online theory program, has paid the full course fee, and has notified CPDHC in writing within 7 days of enrollment, a refund will be provided minus a $25 administrative fee. After 7 days, refunds will be granted according to CPDHC's Refund Terms & Conditions.

If a therapist pays a $1 deposit and subsequently decides to cancel their enrollment before the full fee has been debited, there will be a cancellation fee of $100 regardless of whether or not they have accessed the online theory program. This cancellation fee will be deducted from the account where the initial deposit was made.

If a practitioner or CPD HC Admin transfers their enrollment to a practical course at an earlier or later date, puts their enrollment on hold and subsequently wishes to cancel their course enrollment, no refund can be given (applies to both full course payment and payment plans).

In the event that CPD HC tries to confirm a practitioner's attendance for a practical course and does not receive a response after three attempts via email or text, regardless of the time before the course starts,

CPD HC may cancel the practitioner's enrolment for the practical course.

Alternatively, the enrolment may be put on hold, and if the practitioner wishes to attend a practical course at a later date, they will be charged a transfer fee.

If a practitioner has an active enrollment in a course, they cannot have multiple uncompleted enrollments in the same course simultaneously, except in cases where they failed to pass the practical test and enrolled in a supplementary course, or if they failed to attend a practical course they were enrolled in.

Once a practitioner is enrolled in a practical course or has an enrollment on hold for any reason, they cannot re-enrol in the same practical course at a later or earlier date. However, a practitioner can self-transfer to another practical course by logging in and clicking the 'Find Another Course' button, but transfer fees may apply as per the Terms & Conditions.

During an On-Hold enrollment, the Payment Plan schedule will continue as usual.

If a practitioner does not attend a practical course before the course start date and does not transfer to another course, the enrollment will be considered null and void. In this case, the practitioner can re-enrol in another practical course, and the full payment will apply.

CPD HC reserves the right to stop access to an online theory program and enrollment in a practical course. Practitioners will be notified via email.

CPD HC also reserves the right to cancel an upcoming payment or place a payment on hold, and practitioners will be notified of any such changes via email.

An enrollment can be placed on hold for up to a maximum period of 2 years from the date of going On Hold. The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within this time frame.

The term "transfer" refers to moving from a practical course to being on hold, and from being on hold to a practical course.

If a payment instalment is not made after three payment-due reminders and the practitioner does not communicate with CPD HC, the enrolment will be put on hold. Transfer fees will apply to move from being on hold to joining a practical course.

While on hold, practitioners will not have access to the online theory program. After paying the course fees, a practitioner can either join the same practical course, if a spot is available or transfer to another practical course after paying the transfer fees.

Please Contact Us to gain access to theory modules again and transfer to a practical course. Transfer Fees apply.

An enrollment can be placed on hold for up to a maximum period of 2 years from the date of going On Hold. The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within this time frame.

If a practitioner enrols in a practical course with a payment plan and their enrolment is put on hold or transferred to a later course before paying the full price, the course price cannot be changed. The price displayed and invoiced at the time of enrolment will be the price paid according to the chosen payment plan, regardless of any changes to the course price after joining a practical course from on hold.

Please note that if a practitioner transfers their enrolment to a later practical course or puts it on hold, all course payments will continue to be scheduled according to the original payment plan chosen at the time of enrolment.

An enrollment can be placed on hold for up to a maximum period of 2 years from the date of going On Hold. The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within this time frame.

In case a practitioner is unable to attend the practical course, they may choose to transfer to another practical course or put their enrollment on hold within 24 hours of informing CPD HC. However, if the practitioner fails to take any action or communicate within 24 hours, CPD HC reserves the right to put their enrollment on hold.

If CPD HC contacts a practitioner to confirm their attendance but does not receive a response after 3 attempts (via email or text), CPD HC may put the practitioner's practical course enrollment on hold, regardless of the time remaining until the practical course starts. CPD HC also reserves the right to put an enrollment on hold if the practitioner fails to confirm their attendance at least 5 days before the practical course commencement date/time.

Please note that if a practitioner or CPD HC transfers an enrollment to a later practical course, puts it on hold or suspends the enrollment and then cancels it, a fee equivalent to 100% of the total course fee (with full payment or payment plan) will be charged.

Practitioners will be informed if their enrollment is put on hold. No refunds will be provided once an enrollment has been transferred or put on hold.

A practitioner will need to pay the Late Transfer Fee when joining a practical course at a later date.

In the event that a practitioner is unable to attend a practical course, they may choose to either self-transfer to another course or put their enrollment on hold within 24 hours of notifying CPD HC. Failure to take either action or contact CPD HC within 24 hours may result in CPD HC placing the enrollment on hold.

An enrollment can be placed on hold for up to a maximum period of 2 years from the date of going On Hold. The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within this time frame.

For safety reasons, CPD HC may reset a practitioner's online theory program and place their practical course on hold if the practitioner progresses through the online theory modules at a rate three times faster than the required completion rate or takes more than five attempts to answer over 30% of the online theory MCQs.

If a practitioner's enrollment is placed on hold, they will be notified and will not be eligible to attend the practical course on Friday or Saturday. A transfer fee of $250 will apply if they choose to join a practical course at a later date.

All practitioners must complete 100% of the online theory modules at least 24 hours before attending the practical course. CPD HC may place a practitioner's enrollment on hold if less than 10% of the online theory program has been completed 7 days or less before the practical course commencement date or if less than 50% of the program has been completed 48 hours or less before the practical course commencement date. A practitioner who has not completed 100% of the online theory program 24 hours before the practical course commencement date may also have their enrollment placed on hold.

If an enrollment is placed on hold, the practitioner will have access to the online theory modules for a maximum of 24 months and must start the program from the beginning and complete it in good faith according to CPD HC's terms and conditions.

Practitioners are responsible for contacting CPD HC in writing before the practical course commencement date if they are unable to log in to start or complete their theory program. CPD HC is not responsible for a user's failure to complete the online theory program before joining the practical course.

An enrollment can be placed on hold for a maximum of two years in total, after which time the enrollment will be canceled if the practitioner has not completed the online theory and practical course. No refunds will be given once an enrollment has been placed on hold by CPD HC.

CPD HC may also place an enrollment on hold if a practitioner has not confirmed their attendance at least two days before the practical course commencement date/time.

A practitioner will need to pay the Late Transfer Fee when joining a practical course at a later date.

An enrollment can be placed on hold for up to a maximum period of 2 years from the date of going On Hold. The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within this time frame.

Please note that if a practitioner or CPD HC Admin transfers an enrollment to a practical course at a later date or put their enrollment on hold, the payment plan installments will continue according to the schedule chosen when first enrolling in the course.

If a practitioner informs CPD HC that they cannot attend the practical course, they can either self-transfer to another practical course or put their enrollment on hold within 48 hours of notifying CPD HC. However, if the practitioner fails to take either action or contact CPD HC within 48 hours of the request, CPD HC retains the right to place their enrollment on hold.

The term "transfer" includes moving from a practical course to on hold or from on hold to a practical course. It also includes moving from one course type to another (e.g., DN Intro to DN Advanced). On-hold transfer fees apply depending on the number of days before the practical course commencement date.

An on-hold transfer fee will be charged every time an enrollment is put on hold. If a transfer fee is paid to go on hold, it will not be charged again when transferring to a practical course. Access to the online theory modules will continue while on hold for a maximum of 2 years if the full course fee has been received. Payment plan schedules will continue while an enrollment is on hold.

Please note that once a practical course enrollment is put on hold, there will be a course cancellation fee equal to 100% of the total course fee (with full course payment or payment plan). CPD HC administrators reserve the right to put a practitioner's enrollment on hold for any reason without the practitioner's permission.

If transfer fees are incurred when an enrollment is put on hold, no additional fee will be charged when transferring to a practical course at a later date. However, if no transfer fee was charged when putting an enrollment on hold, the fee will be applicable when joining a practical course at a later date.

CPD HC reserves the right to stop access to the online theory program. If CPD HC has not received a scheduled payment after communicating with the practitioner 3 times (via email or text) and receiving no response, CPD HC reserves the right to put the enrollment on hold and stop access to the online theory modules.

To regain access to the online theory program, a course fee and Transfer Fees will apply.

An enrollment can be placed on hold for up to a maximum period of 2 years from the date of going On Hold. The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within this time frame.

If a practitioner or CPD HC Admin transfers tan enrolment to a practical course at a later date or puts their enrolment on hold, they will continue to make payments according to the payment plan chosen during their initial enrolment.

The term "transfer" includes moving from a practical course to On Hold, moving from On Hold to a practical course, and moving from one-course type to another (e.g. DN Intro to DN Advanced or vice versa).

If a practitioner is unable to attend the practical course, they must notify CPD HC within 24 hours and may choose to self-transfer to another practical course or place their enrolment on hold.

If the practitioner fails to take either action or contact CPD HC within 24 hours, their course enrolment will be placed on hold and a transfer fee will be charged to transfer from On Hold to a practical course.

CPD HC may place a practitioner's practical course enrolment on hold if they fail to respond to 3 contacts (email or text) regarding practical course attendance, regardless of the time before the practical course commencement.

CPD HC may also place an enrolment on hold if a practitioner has not confirmed their attendance at least 5 days before the practical course commencement date/time or if less than 50% of the online theory program has been completed 24 hours before the practical course commencement date/time.

Payment plan instalments will continue as scheduled, and transfers to another practical course are subject to availability. If a practitioner's enrolment is placed on hold, they must contact CPD HC to continue their online theory program. A transfer fee ranging from $100 to $350 must be paid to regain access to the online theory and join a practical course.

If a practitioner wishes to cancel their course enrolment after transferring to a practical course at a later date, putting their practical course enrolment on hold, or having their enrolment suspended, they will be charged a fee equal to 100% of the total course fee (with full course payment or payment plan).

No refunds will be given once a course enrolment has been transferred or put on hold. It is important to note that CPD HC reserves the right to put an enrolment on hold if the theory program has not been completed at least 48 hours before the practical course commencement date.

Standard Transfer Fees apply from January 1st 2021

An enrollment can be placed on hold for up to a maximum period of 2 years from the date of going On Hold. The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within this time frame.

For safety reasons, CPD HC has the authority to reset a practitioner's online theory program and put their practical course enrollment On Hold under the following circumstances:

1. If a practitioner completes the online theory modules three times faster than the required completion rate, which poses a safety risk to others attending the practical course.

2. If a practitioner has attempted more than 30% of the online theory MCQ's five times or more.

If an enrolment is placed On Hold, a practitioner will not be permitted to attend the practical course on Friday or Saturday. Practitioners will be informed of any On Hold status and a $250 transfer fee will apply if they choose to attend a practical course on a later date.

In order to attend the practical course, it is mandatory for all practitioners to complete 100% of the online theory modules at least 24 hours before the practical course begins (Thursday 4pm).

CPD HC Administration retains the right to place a practitioner's enrolment On-Hold if:

1. Less than 10% of the online theory program has been completed within 7 days of the practical course commencement date (by Friday 4pm).

2. Less than 50% of the online theory program has been completed within 48 hours of the practical course commencement date (by Wednesday 4pm).

3. A practitioner has not completed 100% of the online theory program 24 hours before the practical course commencement date.

If CPD HC places an enrolment on hold for any of the above reasons, no course refunds will be given. Practitioners who are on hold will have access to the online theory modules for a maximum of 24 months and will be required to begin the program from the beginning and complete it in good faith as per the CPD HC Terms & Conditions.

It is the practitioner's responsibility to notify CPD HC at least 4 weeks before the practical course commencement date if they are unable to log in and start their theory program (or at any time if enrolment is less than 4 weeks before the start date). CPD HC is not responsible for any user's inability to complete the online theory program before joining the practical course.

An enrollment can be placed on hold for up to a maximum period of 2 years from the date of going On Hold. The enrolment will be cancelled if a practitioner has not completed the online theory and practical course within this time frame.

Please note that if a practitioner or CPD HC Admin transfers an enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled according to the chosen payment plan when first enrolling in a course.

The term 'transfer' refers to moving from a practical course to On Hold and moving from On Hold to a practical course.

CPD HC reserves the right to place an enrolment on hold if less than 50% of the online theory program has been completed 48 hours before the practical course commencement date/time.

If a transfer fee has not been charged when an enrolment is placed On Hold, the fee will apply when joining a practical course at a later date. If a transfer fee is paid before an enrolment is placed On Hold, a fee will not be charged when transferring to a practical course.

There are different transfer fees based on the timing of the enrolment being placed on hold. For practical courses placed On Hold 15 days or more from the practical course commencement, there is a $100 transfer fee. For practical courses placed On Hold 48 hours to 14 days from the practical course commencement, there is a $250 transfer fee. For practical courses placed On Hold 48 hours or less before practical course commencement or any time after practical course commencement, there is a $350 transfer fee.

If a practitioner wants to transfer their enrollment for any reason, including illness but has not started their online theory program, please Contact Us.

If a practitioner does not attend the practical course they are enrolled in or have no communication with CPD HC before practical course commencement, their enrolment will be automatically placed On Hold, and they will be charged a late transfer fee to transfer from On Hold to a practical course at a later date.

While an enrolment is On Hold, access to the online theory modules will continue for a maximum of 2 years after which the enrolment will expire, and the practitioner will need to re-enrol.

Important Information about the Online Theory Program

How is the online theory content presented?

*The online theory content is presented as learning modules. Each module contains different types of learning tasks:

• Video presentations with sound, images, and narration transcripts that can be downloaded
• Quizzes that help you review the essential information within the relevant module
• Recommended Practice Exercises based on the essential skills you will need to learn in preparation for your practical course
• Checklists that ensure you have practised the critical skills and learned essential information in preparation for your practical course
• Video Homework (Optional) is an opportunity for you to upload a video of your safe needling practice, using an alternate needle. If you decide to complete this optional exercise, you will receive feedback on your video which will help you fine-tune your practical skills

*The online theory modules are customised according to your Dry Needling course's most relevant information and your profession. The above list covers all the possible types of content tasks but does not necessarily represent every Dry Needling course online theory content.

As with any learning task, there is always "MUST KNOW" and "NICE TO KNOW" information, your online theory is no different.

 The "MUST KNOW" content is listed under the MANDATORY MODULES SECTION. 

You must complete all mandatory tasks to ensure you are well prepared for the practical course.

• Download the Practical Course Downloads (Practical Course Handout & Muscle Safety Grid)
• Watch the video content
• Complete all multiple-choice quizzes
• Tick all the checkbox items on the Checklists page

Please ensure you watch, in full, the following videos:

• Navigating Your Online Theory
• What is Mandatory & Non-Mandatory Content?

These videos explain how the content is arranged and the operating features of the online theory platform. 

You must complete all the mandatory tasks to record that you have completed your online theory. You can see your progress using the Progress Bar at the top of your screen.

The progress bar records the completion of mandatory and non-mandatory tasks.

The "NICE TO KNOW" content is listed under the NON-MANDATORY MODULES SECTION.

Once you've completed the Mandatory content, we recommend that you review the Non-Mandatory Practical Course Video Training modules which are specific to your course.

You will have full access to this content until your Practical Course date. If you would like to review this content following your Practical Course you can join the CPD Health Courses Dry Needling Video Training site.

Once you successfully complete your practical course, you will receive an email containing a certificate of completion for the mandatory hours and practical course you've attended. If you have completed any non-mandatory hours, you'll also receive a certificate that reflects the number of non-mandatory modules you've completed. You must successfully complete the practical course to receive your certificates of completion.

For safety reasons, CPD HC reserves the right to place a practitioner's practical course On Hold due to the following:

• If a practitioner takes less than 30% of the allocated time to complete 100% of the online theory modules.
• If a practitioner has taken more than 5 attempts to answer more than 30% of the online theory MCQ's.

A $250 Transfer fee will apply when joining a practical course at a later date.

To ensure safety, CPD HC has the right to reset a practitioner's online theory program and place their practical course on hold for the following reasons:

1. If a practitioner completes the online theory modules three times faster than the required completion rate, posing safety concerns for others attending the practical course.
2. If a practitioner has made more than 5 attempts to answer more than 30% of the online theory MCQs.
3. If an enrolment is placed On Hold, the practitioner cannot attend the practical course on Friday or Saturday.

If a practitioner's enrolment is placed on hold, they will be notified, and a $250 transfer fee will apply when joining a practical course at a later date. No course refund will be given if an enrolment is placed on hold for any of the reasons mentioned above.

Practitioners must complete 100% of the online theory modules at least 24 hours before attending the practical course (by Thursday 4pm). CPD HC Admin reserves the right to place a practitioner's enrolment on hold if less than 10% of the online theory program has been completed 7 days or less before the practical course commencement date (by Friday 4pm), or less than 50% of the online theory program has been completed 48 hours or less before the practical course commencement date (by Wednesday 4pm).

If a practitioner cannot log in to start their theory program, it is their responsibility to contact CPD HC at least 4 weeks before the practical course commencement date (or at any time if enrolment is less than 4 weeks before the start date). CPD HC takes no responsibility for a user's failure to log in to complete the online theory program before joining the practical course.

If an enrolment is placed on hold, the practitioner will have access to the online theory modules for a maximum of 24 months and must start the theory modules from the beginning and complete the program in good faith according to the CPD HC Terms & Conditions.

CPD HC may reset a practitioner's online theory program and place their practical course On Hold for safety reasons, such as when a practitioner completes the online modules much faster than the required rate, which could pose safety concerns for others attending the practical course, or when a practitioner fails to answer more than 30% of the online theory MCQ's within five attempts.

Additionally, CPD HC may place a practitioner's enrolment On-Hold if they have completed less than 10% of the online theory program within seven days or less before the practical course commencement date, less than 50% of the online theory program within 48 hours or less before the practical course commencement date, or if they have not completed 100% of the online theory program 24 hours before the practical course commencement date. Practitioners will need to start the theory modules from the beginning and complete the program in good faith according to the CPD HC Terms & Conditions.

If an enrolment is placed On Hold, practitioners will not be eligible to attend the practical course on Friday or Saturday, and a $250 transfer fee will apply when joining a practical course at a later date. It is the responsibility of the practitioner to contact CPD HC in writing before the practical course commencement date if they are unable to log in to start or complete their theory program. CPD HC will not be held responsible for a user's failure to complete the online theory program before joining the practical course.

An enrolment can be placed On Hold for a maximum period of no longer than two years in total, after which time the enrolment will be cancelled if a practitioner has not completed the online theory and practical course. Practitioners will be notified if their enrolment is placed on hold, and no refunds will be given once an enrolment has been Transferred or put On Hold.

Changes to the Online Theory Program:

CPD Health Courses reserves the right to modify, adjust, amend, and upgrade the online theory program without prior notice.

Resetting the Online Theory Program:

For safety reasons, CPD HC may reset a practitioner's Online Theory Program at any time due to the following reasons:

• A practitioner progresses through the online theory modules three times faster or more than the required completion rate at any time, posing safety concerns for others attending the practical course.
• A practitioner takes more than five attempts to answer more than 30% of the online theory MCQ's.

If the Online Theory Program is reset, the practitioner will need to begin the online theory program again.

Completing the Theory Modules:

CPD HC Admin has the right to put a practitioner's enrolment On-Hold if:

• Less than 10% of the online theory program is completed seven days or less before the practical course commencement date (by Friday 4 pm).
• Less than 50% of the online theory program is completed 48 hours or less before the practical course commencement date (by Wed 4 pm).
• A practitioner has not completed 100% of the online theory program 24 hours before the practical course commencement date.

The practitioner must start the Theory Modules from the beginning and complete the program in good faith according to the CPD HC Terms & Conditions.

Please note that it is the responsibility of the practitioner to notify CPD HC in writing before the practical course commencement date if they are unable to log in to start or complete their theory program. CPD HC is not responsible for the practitioner's failure to complete the online theory program before joining the practical course.

Enrolment On-Hold:

An enrolment can be placed On Hold for a maximum of two years in total. If a practitioner has not completed the online theory and practical course within this time, the enrolment will be cancelled. Practitioners will be notified if their enrolment is placed on hold. No refunds will be given once an enrolment has been transferred or put On Hold.

To ensure safety, CPD HC may reset a practitioner's online theory program and put their practical course On Hold for the following reasons:

1. A practitioner completes the online theory modules three times faster than the required completion rate, which could pose safety concerns for others attending the practical course.
2. A practitioner requires more than 5 attempts to answer over 30% of the online theory MCQs.
3. If an enrolment is placed On Hold, the practitioner will not be able to attend the practical course on Friday or Saturday.

If an Online Theory Program is reset, the practitioner must start from the beginning, and a $250 Transfer fee will apply if they join a practical course at a later date.

CPD HC Admin may also put a practitioner's enrolment On-Hold for the following reasons:

1. Less than 10% of the online theory program is completed seven days or less before the practical course commencement date (by Friday 4pm).
2. Less than 50% of the online theory program is completed 48 hours or less before the practical course commencement date (by Wed 4pm).
3. A practitioner has not completed 100% of the online theory program 24 hours before the practical course commencement date.

If the enrolment is placed On Hold, the practitioner must start the Theory Modules from the beginning and complete the program according to the CPD HC Terms & Conditions.

It is the practitioner's responsibility to contact CPD HC in writing before the practical course commencement date if they are unable to log in to start or complete their theory program. CPDHC is not responsible for a user's failure to complete the online theory program before joining the practical course.

An enrolment can be put On Hold for a maximum of two years. If a practitioner has not completed the online theory and practical course within that time, the enrolment will be canceled. Practitioners will be notified if their enrolment is placed On Hold, and no refunds will be given once an enrolment has been Transferred or put On Hold.

To ensure safety and adherence to its policies, CPD HC has certain requirements for practitioners completing the online theory modules and attending practical courses.

If less than 10% of the online theory program has been completed within 7 days or less before the practical course commencement date (by Friday 4 pm), or less than 50% has been completed within 48 hours or less before the practical course commencement date (by Wed 4 pm), or if a practitioner has not completed 100% of the online theory program 24 hours before the practical course commencement date, CPD HC reserves the right to place the practitioner's enrollment On-Hold.

The practitioner will need to restart the Theory Modules from the beginning and complete the program in good faith according to the CPD HC Terms & Conditions.

Furthermore, CPD HC may place a practitioner's practical course On Hold if the practitioner progresses through the online theory modules three times faster than the required completion rate or if the practitioner has taken more than 5 attempts to answer more than 30% of the online theory MCQs.

If a practitioner wants to join a practical course at a later date, a $250 transfer fee will apply. It is the responsibility of the practitioner to contact CPD HC in writing at least 4 weeks before the practical course commencement date if they are unable to log in to start or complete their theory program. CPD HC takes no responsibility for a user's failure to complete the online theory program before joining the practical course.

To attend a CPD HC Dry Needling Course, it is mandatory that all practitioners have completed 100% of the online theory modules at least 24 hours before the practical course. Failure to do so may result in CPD HC Admin placing the enrollment on hold.

Additionally, CPD HC reserves the right to place a practitioner's practical course on hold if the practitioner completes the online theory modules at a rate that poses safety concerns for others attending the practical course or has taken more than five attempts to answer more than 30% of the online theory MCQs. A transfer fee of $250 applies if the practitioner wishes to join a practical course at a later date.

Practitioners are responsible for contacting CPD HC in writing if they are unable to log in to start or complete their theory program before the practical course commencement date. CPDHC does not take responsibility for a user's failure to complete the online theory program before joining the practical course.

It is important to note that if a practitioner or CPD HC transfers an enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled according to the payment plan chosen when first enrolling in the course.

It is the responsibilty of the practitioner to contact CPD HC in writing before the practical course commencement date, if they're unable to log in to start or complete their theory program.

CPDHC takes no responsibility for the failure of a user to be unable to complete the online theory program before joining the practical course.

Please click HERE for the most likely causes of Online Theory issues.

Recommended Browser:

• You may not be using our recommended browser. Please use Chrome to access & complete your online theory. Here's the CPD HC website URL: http://www.cpdhealthcourses.com/index/ 

Internet Speed 

• Your internet speed is slow. To be able to view all the module slides, listen to the voiceovers & watch the video content you need a moderate to fast internet speed. Your download speed should be at least 3-5 Megabits per second. You can check your internet speed by Here. If your internet speed is less than our recommendation you should try and connect to a faster network eg home/work/friend/library/university/college. Another reason could be that you're connecting to the internet using a wireless connection. A wireless connection is significantly slower than a direct connection using a LAN cable to your modem.

Recommended Devices

• The online theory program is compatible to use with an iPad, a Windows tablet, laptop or desktop computer.
• Please ensure you have performed a software update.

Clearing Your Cache

• Your browser may still use old files which can cause display or access problems. Clearing your browser cache may help our applications run better on your computer. To clear your cache please follow these instructions: Refresh your cache on a Windows Device or Mac.

Multiple Devices

• You can use more than one device to complete your online theory eg. Start on your desktop while at work then continue to work on the theory modules using your laptop at home. However, you should make sure that you exit the program window every time you complete a Module or intend to continue working on another device using the "Exit" button.

Logging Out/In

• In some cases, the information that goes from your computer back to our servers may get interrupted. This might cause the system to crash and require a restart. Logging out, and then back in again of your program may resolve this issue. You may also wish to shut down your computer and restart as well.

Please ensure you've tried all these solutions and feel free to get back to us with any more issues. 99% of issues are resolved by trying the solutions above.

The online theory program provided by CPD Health Courses is subject to change, alteration, amendment, and updating without prior notice.

If a practitioner's enrollment has been placed on hold, and they have not accessed the theory content for 12 months or more, their theory program will be automatically updated to the latest version without prior notice. CPD HC reserves the right to require the practitioner to start and complete the updated theory program before joining the practical course.

Please note that any progress made on the previous version of the theory program will not be credited, and the practitioner must complete the most recent version to be eligible to attend a practical course.

In case a practitioner hasn't accessed the online theory program, paid the entire course fee, and informed CPD HC in writing within 7 days of enrollment, they will receive a refund minus a $50 admin fee. After 7 days, refunds will be governed by the CPD HC Refund Terms & Conditions.

Suppose a therapist enrols in a Dry Needling course and pays a $1 deposit but decides to cancel their enrollment before the full fee is debited. In that case, they will incur a $100 cancellation fee, irrespective of whether they accessed the online theory program or not. The $100 cancellation fee will be deducted from the account used for the initial deposit.

The offer of a $1 payment plan is valid only once. If a practitioner enrols in a course with a payment plan of $1, with the final payment due two weeks before the practical course commencement date, and then cancels their enrollment before the final payment, they will not be able to enrol in a course with a payment plan at a later date. They will have to pay the full amount at the time of enrollment.

If a practitioner wishes to enrol in a practical course for the second time after cancelling their first enrollment as above, they will have to pay the full amount at the time of their second enrollment.

Please note that if a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled according to the payment plan chosen during the first enrollment in the course.

If a practitioner enrolls in a practical course with a $1 payment plan and their enrollment is put on hold or transferred to a different course before paying the full course price, the price of the course cannot be changed, regardless of any updates or changes to the course structure.

The course price at the time of enrollment will remain the same and will be automatically debited according to the chosen payment plan.

No refunds will be given for any difference in course prices.

Please note that if a practitioner transfers their enrollment to a different course or puts their enrollment on hold, all course payments will continue to be scheduled according to the original payment plan chosen at the time of enrollment.

Kindly note that if a practitioner chooses to transfer their enrollment to a later practical course or puts their enrollment on hold, all course payments will continue as originally scheduled based on the payment plan selected at the time of enrollment.

If a practitioner has chosen to defer the balance until two weeks before the practical course, the final payment will be automatically debited from the credit card account provided when making the initial payment. By accepting the CPD HC Terms & Conditions, practitioners agree to allow automatic debits for weekly, fortnightly, or monthly payments, as well as the final payment, from their specified account.

If a practitioner needs to change the account details for the final payment, they can do so by logging in and clicking on "My Saved Credit Card" under "My Account." In the event of a refund request, any eligible refund will be made to the account used for the initial course payment. Practitioners are responsible for notifying CPD HC of any changes to their account details and specifying a different account for the refund if desired before the refund is processed.

All course fees are quoted in Australian Dollars (AUD) and are inclusive of GST. Payments must be made in AUD and can be made via credit or debit card through the CPDHC website using Stripe. CPDHC does not store any credit card details and cannot be held responsible for any credit card payment issues caused by fraud or misuse.

After payment, a Stripe receipt will be sent via email, and a booking confirmation will follow. Access to the online theory program will be granted once full payment has been received unless a payment plan has been set up. Course fees must be paid in full before participation in the practical course, including any payment plan payments.

Please note that CPD HC is not responsible for any issues related to a practitioner's inability to log in to their online theory program. If a practitioner is unable to log in to begin their theory program, they must notify CPD HC at least four weeks before the practical course commencement date using the Contact Us form or the mobile number on the website's home page.

Practitioners must successfully complete all online theory modules before attending the practical course. It is mandatory, and practitioners must allocate enough time to complete the program before attending the practical course.

If a practitioner contacts CPD HC within 7 days of enrollment, in writing, and has not accessed the online theory program, a refund will be granted minus a $50 administration fee, provided they have paid the full course fee. Refunds beyond the 7-day period will follow the CPD HC Refund Terms & Conditions.

For Dry Needling courses, if a practitioner pays a $1 deposit and decides to cancel their enrollment before the full fee has been debited, a $100 cancellation fee will apply regardless of whether they have accessed the online theory program or not. The cancellation fee will be deducted from the account used for the initial deposit.

If a practitioner enrols in a practical course with a payment plan and their enrollment is put on hold or transferred to a course at a later date before paying the total price, the price of the course cannot be changed.

The initial course price at the time of enrollment will be the price that's automatically debited according to the payment plan chosen.

It is important to note that if a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled according to the payment plan chosen when first enrolling in the course.

Note that if a practitioner decides to transfer their enrollment to a practical course at a later date or put it on hold, all course payments will proceed as planned, based on the chosen payment plan at the time of initial enrollment.

On Hold Fees and Deadlines

If you have a payment plan, your payment schedule will continue while your enrollment is on hold.

Scheduled Payment Plan Fees

If a payment has been scheduled and automatically debited on the scheduled date, and a practitioner then puts their enrollment on hold after the scheduled payment has been debited, the payment cannot be refunded.

The course payment will automatically carry over to the practical course that the practitioner transfers to at a later date.

Note that there is no expiration date for putting an enrollment On Hold.

However, if a practitioner puts their practical course enrollment On Hold and then later wishes to cancel their course enrollment, a fee equal to 100% of the total course fee (with full course payment or payment plan) will be charged.

To defer the balance until two weeks before the practical course commencement date, practitioners must pay an initial amount upon enrollment, and the final payment will be automatically debited from the credit card account used for the initial payment.

By agreeing to CPD HC Terms & Conditions, practitioners are consenting to have payments automatically debited from the same account used for the initial payment, including weekly, fortnightly, monthly, and final payments.

Practitioners can update their account details for automatic debits by logging in and clicking "My Saved Credit Card" under "My Account."

Refunds, if requested, will be issued to the account used for the initial course payment. If practitioners wish to receive their refund in a different account, they must inform CPD HC of any account changes before the refund request is processed. All course fees are quoted in AUD and include GST.

Payments must be made in AUD, and payments are processed through the CPDHC website using Stripe. CPDHC does not hold any credit card information, and practitioners are responsible for any credit card issues related to misuse or fraud.

Practitioners will receive a Stripe receipt via email after payment, and a booking confirmation email will be sent as well. Access to the online theory program is granted only after full payment is received, unless a payment plan is established.

All course fees, including payment plans, must be paid in full before participation in the practical course.

CPD HC is not responsible for monitoring auto-payments. It is the practitioner's responsibility to notify CPD HC at least 7 days in advance if they need to change the auto-payment date of their payment plan.

It should be noted that if a practitioner chooses to transfer their enrollment to a practical course at a later date or put their enrollment on hold, all course payments will continue to be made according to the payment plan that was initially chosen at the time of enrollment.

CPD HC retains the right to place an enrolment on hold if a practitioner fails to confirm their attendance within 48 hours prior to the practical course's scheduled start.

Please take note that in the event a practitioner transfers their enrolment to a later date or puts it on hold, all course payments will proceed according to the chosen payment plan during the initial enrolment.

Should a practitioner decide to join a practical course at a later date, they will be required to pay a Late Transfer Fee. Once this fee has been paid, access to the online theory program will be reinstated.

Practitioners have the option to self-transfer from the On Hold status to a practical course on a future date by paying the Late Transfer Fee of $350 at that time.

No refunds will be issued if confirmation for the practical course is not received within 48 hours of its scheduled start.

Refunds will not be granted once a course enrolment has been transferred or put on hold.

Please arrive at the practical course 15 minutes before the start time.

The accreditation for this course is contingent upon completing a specific number of training hours.

In order to obtain their Certificate of Completion, all practitioners must be present for the entire duration of the course.

If you anticipate being more than 30 minutes late, kindly reach out to us through the provided Contact Us information.

Kindly note that if a practitioner puts their enrollment on hold or transfers it to a practical course at a later date, all payments for the course will proceed as scheduled, based on the payment plan selected during the initial enrollment.

Regarding the 80-hr DN Course, the 20-hr practical training must be completed over a single practical course, held on Friday evening and Saturday of the same weekend. In case a practitioner is unable to attend the Sunday training due to illness, they need to provide a Medical Dr's Certificate to defer their Advanced course enrollment to the next practical course, and transfer fees may apply.

If a practitioner cannot attend the Sunday practical training for any other reason, they can defer their practical course enrollment to a different date, with a fee of $350.00 for deferral/transfer. In case a practitioner defers from the DN Advanced practical training after completing the introductory training on Friday and Saturday, they will need to re-take the practical test on Saturday afternoon before joining the practical on Sunday, to ensure safety standards are maintained.

Kindly note that practitioners who defer the Sunday practical training will not be allowed to practice Dry Needling Therapy until they have successfully completed all the requirements for the 80-hr Dry Needling Course.

In case a practitioner cannot complete the Introductory practical training and/or the Practical Test due to illness, they need to defer the practical training and transfer to the next available practical course, and transfer fees may apply. They must produce a Medical Dr's Certificate for themselves or the family member.

For the 20-hr DN Introductory course, if a practitioner cannot complete the Introductory practical training and/or the Practical Test due to any reason other than illness, they will need to defer the practical training and transfer to the next available practical course. The fee for transferring in this circumstance is $350.00, which reduces to $150.00 if a medical certificate is provided.

Please note that if you join a practical course more than 12 months after completing your online theory program, you will need to start the online theory program again from the beginning.

For effective comprehension of the theory and practical content, as well as active participation in the DN Introductory, DN Advanced, and DN RMT courses, it is mandatory for all students to exhibit proficiency in the English language. This includes having a solid command of both oral and written communication skills.

Please click this link: English language requirements.

CPD HC maintains the authority to terminate a practitioner's practical course training at any point during the course if their attendance poses a risk to themselves or others.

It is the practitioner's duty to ensure that they possess the appropriate qualifications necessary to enrol in their selected Dry Needling course.

Practitioners who enrol in the 80-hour DN course but fail to achieve the satisfactory standard required during any part of the practical course will not be eligible for a course fee refund. It is important for practitioners to actively participate and meet the required standards throughout the practical course to ensure successful completion.

Additionally, if a practitioner joins the 80-hour DN course but decides not to continue with any part of the practical course, they will not be eligible for a course fee refund. Once enrolled, it is expected that practitioners will fully engage in and complete all components of the course.

We encourage practitioners to carefully consider their commitment and availability before enrolling in the 80-hour DN course to ensure they can fully participate and meet the required standards. If you have any further questions or require clarification, please feel free to contact us.

Students who are enrolled in the DN Introductory & Advanced course but fail to achieve the satisfactory standard required during the Introductory Practical course will not be eligible to attend the DN Advanced Course until they have successfully completed the DN Intro Practical course.

If a student is unable to proceed to the DN Advanced Course due to not meeting the satisfactory standard in the DN Intro practical course, their DN Advanced enrollment can be deferred to a later date at no extra cost. However, please note that we are unable to provide a refund for the Advanced course fee in this situation.

We recommend that students focus on successfully completing the DN Intro practical course before attempting to enrol in the DN Advanced Course. This will ensure that they have acquired the necessary skills and knowledge to benefit fully from the advanced level of the course.

Please note that once a practical course enrollment has been transferred to another practical course or placed on hold by a practitioner or by CPD HC, no refunds can be given.

It is important to be aware that once an enrollment has been transferred to a later or earlier practical course or placed on hold, and the practitioner wishes to cancel their course enrollment, course fees or part payments cannot be refunded regardless of the time prior to the later practical course commencement date.

If a practitioner has made full payment for the course and contacts CPD HC in writing within 7 days of enrollment without accessing the online theory program, a refund will be issued minus a $50 admin fee.

However, if the online theory program has been accessed, a $100 fee will be charged regardless of the time from enrollment. After 7 days, refunds will follow the Standard Refund Terms & Conditions.

For practitioners who have chosen a payment plan and paid $1 as an initial deposit, if they contact CPD HC in writing within 7 days of enrollment without accessing the online theory program, their enrollment and any other scheduled payments will be cancelled.

After 7 days, a $100 cancellation fee will be charged. If the online theory program has been accessed, a $100 fee will be charged regardless of the time from enrollment.

The cancellation fee will be debited from the account where the initial deposit was made. It is the practitioner's responsibility to inform CPD HC of any changes to the account details if they wish the refund to be made into a different account.

All refund inquiries must be submitted in writing via the Contact Us form. It is important to note that if a practitioner enrolls in the same course for a second time at a later date and then cancels their enrollment before the practical course commencement date, a fee equal to 100% of the course fee will be charged.

Practitioners who enrol and pay for a course but are deemed ineligible to attend by the Lead or Co-Presenter for any reason will not be eligible for a course refund. This includes situations such as:

1. Failure to meet English Language requirements.
2. Unsafe practice.
3. Failure to meet course prerequisites.
4. Late arrival.
5. Non-attendance.

Additionally, if practitioners enrol and pay for a course that is not within their scope of practice and then request a refund, the same conditions apply as cancelling a practical course enrollment. Refunds will be subject to the refund policy outlined previously.

We advise practitioners to carefully review the course requirements, prerequisites, and their own eligibility before enrolling and making a payment. If you have any questions or concerns about your eligibility for a specific course, please contact us for clarification before proceeding with enrollment.

Please note that it is the responsibility of the practitioner to ensure they meet all the necessary requirements and prerequisites for the course they wish to enroll in.

Please also refer to Refund Information.

If a practitioner has not accessed their online theory program and contacts CPD HC in writing within 7 days of enrollment, a refund will be honoured, but a $100 administrative fee will be deducted from the refund amount.

The refund will be processed and made into the account that was used for the initial course payment. It may take 5-10 days for the refund to appear on the account statement.

It is the responsibility of the practitioner to inform CPD HC of any changes to the account details and to specify if they want the refund to be made into a different account at the time of the refund request, prior to processing the refund.

Please Note: The Refund Terms & Conditions do not apply if a practitioner has previously transferred their practical course enrollment to a later or earlier course date or put their enrollment On Hold.

Course price changes displayed on the website:

Once a practitioner enrolls in a practical course with a $1 payment plan and their enrollment is either placed on hold or transferred to a course at a later date before paying the total price, the price of the course cannot be altered. This means that the course price cannot be increased or decreased.

This policy also applies in cases where the course structure has been updated or changed.

The initial course price at the time of enrollment will remain fixed, and subsequent payments will be automatically debited according to the payment plan selected during enrollment.

No refunds will be given for any differences in course prices that may occur.

Please be aware that if a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled, following the payment plan initially chosen during the enrollment process.

In the event that students do not meet the satisfactory standard required during the online theory or practical course, there will be no course fee refunds available for the following scenarios:

• Students who enrol in the DN Introductory course but fail to meet the satisfactory standard during the online theory or practical course.
• Students who enrol in the DN Advanced course but fail to meet the satisfactory standard during the online theory or practical course.
• Students who enrol in the 80-Hr DN course but fail to meet the satisfactory standard during the online theory or practical course.
• Students who enrol in the DN course for Podiatrists but fail to meet the satisfactory standard during the online theory or practical course.

Please note that in these cases, the course fee refund will not be provided.

All refund enquiries must be put in writing via the Contact Us form.

Refund Policy. Here is the summary of the refund conditions:

1. Cancellation with 32 days or more notice from the initial practical course commencement: 50% of the course fee or part thereof will be refunded
2. Cancellation between 15 and 31 days' notice from the initial practical course commencement: 25% of the course fee or part thereof will be refunded.
3. Cancellation with 14 days or less notice from the initial practical course commencement: No refund will be given. 

Please note that all refund inquiries must be submitted in writing via the Contact Us form.

It is the responsibility of the practitioner to ensure they complete the online theory program before joining the practical course, as CPDHC does not take responsibility for the failure to complete the online program.

Please note the following refund policy:

If a practitioner transfers their enrollment to a practical course at an earlier or later date, puts their enrollment on hold, and subsequently wishes to cancel their course enrollment, no refund can be given (applies to both full course payment and payment plans).

Please take note of the following refund and enrollment policies:

1. If a practitioner transfers their enrollment to a practical course at an earlier or later date or puts their enrollment on hold, all course payments will continue as scheduled, according to the chosen payment plan during the initial enrollment.

2. If a practitioner or CPD HC Admin transfers their enrollment to a practical course at an earlier or later date, puts their enrollment on hold and subsequently wishes to cancel their course enrollment, no refund can be given (applies to both full course payment and payment plans).

3. All refund requests must be submitted in writing through the Contact Us form. Verbal communication regarding a refund will not be considered as evidence for a refund request.

4. Course refunds cannot be issued if a practitioner has transferred to a practical course at an earlier or later date, or if their enrollment has been put on hold for any reason.

5. It is the responsibility of the practitioner to contact CPD HC in writing before the practical course commencement date if they are unable to log in to start or complete their theory program.

6. CPDHC does not take responsibility for the failure of a user to complete the online theory program before joining the practical course.

7. All course refund requests must be accompanied by the invoice/receipt or another form of proof of identity.

8. Refunds will be processed back to the account used for the initial course payment unless otherwise instructed in writing.

9. The practitioner is responsible for notifying CPD HC of any changes to their account details if they wish the refund to be made into a different account, which must be done at the time of the refund request and before the refund is processed. Please note that a $100 administration fee will be applied to all refunds.

10. If the payment was made through Stripe, the refund will be issued by Stripe and may take up to 10 days to appear in the account.

11. Enrollment in a CPD HC Dry Needling course includes access to all online theory modules from the time of enrollment until the practical course commencement date, as well as attendance at the practical course.

12. Students who join the DN Introductory, Advanced, 80-Hr Dry Needling course, or DN Course for Podiatrists but fail to meet the satisfactory standard required during the practical course will not be eligible for a course fee refund.

Please take note of the following policies regarding attendance and late arrival to practical courses:

1. Failure to attend the practical course without providing prior notice will result in the inability to receive a refund for the fees paid. Practitioners will need to re-enroll for a future course.

2. In the event of late attendance to the practical course, fees cannot be refunded, and practitioners will be required to transfer to a different course. Please note that a transfer fee of $350.00 will apply.

It is important to communicate any changes or circumstances that may affect your attendance to ensure appropriate arrangements can be made. Please contact us for further assistance or clarification regarding these policies.

Refunds are not available once a practical course enrollment has been transferred to another practical course by either the practitioner or CPD HC.

It is important to note that if a practitioner or CPD HC transfers an enrollment from the initial practical course to a later or earlier practical course, or places the enrollment on hold for any reason, and then decides to cancel the course enrollment, the course fees or part payments cannot be refunded.

This applies regardless of the amount of time remaining before the commencement date of the later practical course.

Here is a summary & key points of the refund policy and the requirements for completing the online theory program.

1. Refund inquiries must be submitted in writing via the Contact Us form.
2. If a practitioner has not accessed the online theory program and contacts CPD HC in writing within 7 days of enrollment, a full refund minus a $50 admin fee will be provided.
3. If a practitioner has accessed the online theory program or watched the videos, only a partial course fee refund will be given according to the CPD HC cancellation fee.
4. If a practitioner fails to achieve the satisfactory standard required to join the practical course after starting the online theory program, they will be eligible for a 50% course fee refund, less a $50 administration fee.
5. It is mandatory for practitioners to successfully complete the online theory program before attending the practical course.
6. It is recommended that practitioners enrol at least 6 weeks before the practical course date to allow sufficient time to complete the program.
7. Attendance at the practical course may be refused if the practitioner has not completed the online theory modules.
8. Practitioners have the option to transfer their enrollment to a later practical course or put their enrollment On Hold to complete the theory modules, but Transfer Fee's may apply.
9. CPD HC does not take responsibility for a practitioner's inability to log in to the online theory program.
10. If a practitioner or CPD HC Admin transfers their enrollment to a practical course at an earlier or later date, puts their enrollment on hold and subsequently wishes to cancel their course enrollment, no refund can be given (applies to both full course payment and payment plans).

Please take note of the following policies and procedures:

1. If a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled according to the chosen payment plan during the initial enrollment.

2. If a practitioner or CPD HC Admin transfers their enrollment to a practical course at an earlier or later date, puts their enrollment on hold and subsequently wishes to cancel their course enrollment, no refund can be given (applies to both full course payment and payment plans).

3. All refund inquiries must be submitted in writing via the Contact Us form.

4. It is the responsibility of the practitioner to contact CPD HC in writing before the practical course commencement date if they are unable to log in to start or complete their theory program.

5. CPDHC cannot be held responsible for a user's inability to complete the online theory program before joining the practical course.

6. Refunds for payment plan part payments can only be issued when more than 31 days' notice is given from the initial practical course commencement date.

7. If a practitioner cancels their course enrollment with a payment plan and provides more than 31 days' notice from the practical course commencement (without previous transfers or putting the enrollment on hold), 50% of the course fee will be refunded.

8. If less than 31 days' notice is given, no refund will be given.

9. Once an enrollment has been put on hold or transferred to another practical course date, course fees or part payments cannot be refunded, regardless of the time before the practical course commencement.

10. Please note that the $1 payment plan offer is only available once. If a practitioner enrolls in a course with a payment plan, pays an initial payment of $1, and then cancels their enrollment before the final payment is made, they will be unable to enroll in the next course with a payment plan. The full amount will need to be paid at checkout during the next enrollment.

If you have any further questions or require assistance, please contact us.

CPD HC intermittently offers special promotions and discounts for new enrollments. These special offers are applicable only to new enrollments and cannot be applied retroactively to past purchases.

If a customer has purchased a course at the regular price and a special offer becomes available at a later date, we regret to inform you that we are unable to provide a refund for the price difference between the standard price and the special offer price.

In the event that a special offer was not available at the time of your enrollment in the DN Course, we are unable to refund or adjust the price to match the special offer.

If you choose to re-enrol at the special price, please note that you will need to start the Online Theory Program from the beginning. We appreciate your understanding in this matter.

Practitioners who enrol in a supplementary course but fail to meet the satisfactory standard required during any part of the practical course will not be eligible for a refund of the course fees.

If a practitioner enrols in a supplementary course but decides not to attend, the same conditions apply as cancelling a regular course enrollment. Refunds will be subject to the refund policy outlined previously.

We recommend carefully considering your decision to enrol in a supplementary course and ensuring your commitment to attending and successfully completing the course requirements.

Please also refer to Refund Information.

If a practitioner enrols and pays in full for a dry needling course and later decides to transfer from the first-course type to a second-course type, no refund can be given if there is a price difference between the two courses. Transfer fees are also non-refundable.

Please note that any transfer requests are subject to eligibility criteria and availability. If you have any further questions or require assistance, please feel free to contact us.

Once a practitioner or CPD HC Admin transfers an enrollment to a later or earlier practical course or puts their enrollment on hold and then wishes to cancel their course enrollment, course fees, part payments, and transfer fees cannot be refunded regardless of the time prior to the later practical course commencement.

It is important to be aware that CPD HC reserves the right to place an enrollment on hold if a practitioner's online theory program has not been started 48 hours before the practical course commencement date. No refunds will be given once a course enrollment has been transferred or put on hold by CPD HC.

Regarding payment plans, if a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as scheduled according to the payment plan chosen when first enrolling in the course.

If a practitioner receives a CPD HC email notification regarding the government requirement for vaccination to attend a practical course at an indoor venue in certain states of Australia, they have the option to request a partial course refund within 7 days of receiving the notification.

It is important for practitioners to regularly check their email inbox, including spam or trash folders, as CPD HC holds no responsibility if the email notification is missed.

The partial refund will be equivalent to 50% of the course fee paid up to that point.

All refund requests related to vaccination requirements must be submitted in writing via the Contact Us form, providing a clear reason for the refund request.

The refund will be issued to the account used for the initial course payment. It is the practitioner's responsibility to notify CPD HC of any changes to the account details and specify if they wish the refund to be transferred to a different account at the time of the refund request, prior to processing.

If a refund request is approved and the practitioner later decides to enrol in a CPD HC Dry Needling Course again, the full course fee will be required for the new enrollment.

If a practitioner chooses to cancel their course enrolment at any other time, the standard Terms & Conditions Refund Policy applies.

We strongly advise Physiotherapy, Osteopathy, Chiropractic, Excercise Physiology and Myotherapy (Degree) students, who are in their final year of study to only use Dry Needling Therapy after they have graduated from their current course of study, and obtained professional indemnity insurance that specifically covers Dry Needling Therapy for their anticipated profession upon graduation.

In situations where a final-year student already holds qualifications in another modality, such as Remedial Massage Therapy, and wishes to incorporate Dry Needling Therapy into their practice before graduation, it is essential for them to enrol in a Dry Needling course that aligns with the practice and insurance requirements of their existing qualifications, rather than the requirements of the qualification they expect to receive upon graduation.

We urge practitioners to carefully select the appropriate Dry Needling course that enables them to obtain professional indemnity insurance for Dry Needling Therapy and allows them to legally practice Dry Needling Therapy following the successful completion of the CPD HC Dry Needling course.

Please note that course payments cannot be refunded if a practitioner enrols in a course that does not fulfil these requirements.

We strongly advise Remedial Massage Therapy & Myotherapy (Advanced Diploma) students, who are in their final 3 months of study and have successfully completed a Dry Needling Course with CPD HC, to only use Dry Needling Therapy after they have graduated from their current undergraduate course of study, and obtained professional indemnity insurance that specifically covers Dry Needling Therapy for their anticipated profession upon graduation.

We urge practitioners to carefully select the appropriate Dry Needling course that enables them to obtain professional indemnity insurance for Dry Needling Therapy and allows them to legally practice Dry Needling Therapy following the successful completion of the CPD HC Dry Needling course.

Please note that course payments cannot be refunded if a practitioner enrols in a course that does not fulfil these requirements.

Students and new graduates are eligible to receive a discount when they select the "Student" option in the Profession field on the Enrol page.

It is important for practitioners to remember to choose the "Student" option during the enrolment process to receive the discount. In case a practitioner forgets to select this option, they may be eligible for a refund of the discount amount if they contact us within 7 days of their initial enrolment date.

Please note that once the total payment has been received by CPD HC, the refund for the discount cannot be processed.

The student discount is applicable to practitioners who are students in the same profession they are enrolling under. However, this discount does not apply to practitioners who are students of a different profession than the one they are enrolling under.

Please also click this link: CPD HC Advice for a Student Enrollment.

If a student does not meet the satisfactory safety standard during any part of the 80-hr DN practical course, they will not be able to continue their training. However, they will have the option to enrol in a Supplementary Course.

If a student chooses to attend the Supplementary course, they will be required to complete both the online theory program and the practical course again. The cost of the Supplementary course is $350.

In the event that a student fails to achieve the satisfactory standard even after attending the Supplementary DN practical course, they will have the opportunity to attend a second Supplementary DN practical course. However, an additional fee of $350 will be applicable.

Students also have the choice to attend the Supplementary DN course at an alternative venue, depending on availability.

In the event that a student does not meet the satisfactory standard in the DN Advanced practical course, they will have the option to enroll in a Supplementary Course, subject to availability.

Students who choose to attend the Supplementary Course will be required to complete the online practical course video section again, regardless of the time elapsed between completing the initial online theory program and joining the supplementary course. Please note that the theory modules do not need to be repeated.

The cost of the Supplementary Course is $350.

In the event that a student does not meet the satisfactory standard in the DN practical course, they will be given the option to enrol in a Supplementary Course, subject to availability.

To successfully complete the Supplementary Course, students will need to redo the online practical course video section, irrespective of the time elapsed since completing the initial online theory program. Please note that only the online practical section needs to be repeated.

The cost of the Supplementary course is $350.

If a Practitioner does not meet the satisfactory standard in the DN Introductory practical course and they are also enrolled in the DN Advanced course scheduled for the same weekend, they will not be allowed to attend the DN Advanced practical course until they successfully complete the DN Introductory practical course.

The DN Advanced course will be put on hold until the completion of the DN Introductory Supplementary course.

Practitioners who enroll in the Supplementary course will be required to complete the DN Introductory online practical course video training section only, excluding the theory modules.

A Supplementary DN Introductory Course will be offered to practitioners, subject to availability. The cost of the Supplementary course is $350.00.

Regarding the DN Advanced online theory program:

If there is a gap of more than 12 months between completing the first DN Advanced online theory program and enrolling in the subsequent DN Advanced course following the Supplementary Introductory course, the Practitioner will need to complete the DN Advanced online theory program again.

In the event that a student does not meet the satisfactory standard in the DN Introductory Practical course, they will have the option to enrol in a Supplementary Course, subject to availability.

Students who choose to attend the Supplementary Course will be required to complete the online practical course video training section only, regardless of the time elapsed between completing the initial online theory program and joining the supplementary course. Please note that the theory modules do not need to be repeated.

The cost of the Supplementary Course is $350.

For each practical course, a maximum of three transfer or Supplementary places are available. Once these places have been filled, students will be offered the next available transfer place in the order of enrollment.

CPD Health Courses provides four distinct Dry Needling training options for students to choose from:

1. DN Introductory Course
2. DN Advanced Course
3. 80-hr DN Course

Practical Test Requirement

To ensure that all practitioners meet the required safety standards, there is a Dry Needling Practical Safety Test held on Saturday afternoon.

During the Initial Practical Test, practitioners are evaluated on their ability to perform safe needling practices on the Upper Trapezius muscle and 1-2 other muscles chosen from the important Muscle List. The test is conducted by a single examiner.

If a practitioner fails to meet the required safety standard during any part of the Initial Practical Test, they will receive verbal feedback and have the option to take a Supplementary Practical Course Test (SPCT) on the same day.

Passing either the Initial Practical Test or the SPCT is necessary to receive a Certificate of Completion for the DN Introductory course.

A Certificate of Completion for the DN Introductory / 80-Hr DN course is a prerequisite for attending the DN Advanced / 80-Hr DN course and for practising Dry Needling Therapy after successful course completion.

The SPCT format is similar to the Initial Practical Test but includes 1-2 examiners and a model. Students must demonstrate safe needling practice on any of the muscles listed in the Muscle Safety Grid. The focus of the SPCT is on surface anatomy, needling direction, caution points, and the referral pattern for the relevant muscle. A video recording of the SPCT is taken for feedback, consistency in testing, and potential dispute resolution.

The knowledge required to pass the Dry Needling Practical Safety Test is covered in the Online Theory program, which includes the Muscle Safety Grid Matrix, sample grid and answers, sample questions, and the Practical Course Handout.

If a practitioner does not pass the SPCT, they have the option to enrol in a Supplementary DN course at a later date. This involves completing the Dry Needling online practical course video section again (not the online theory modules) at a reduced price of $350.

Complaints Resolution Process (CRP)

In the event that a therapist wishes to lodge a complaint about any aspect of the testing procedure or outcome, they should contact us at customerservice@cpdhealthcourses.com within 7 days. We will acknowledge and respond to the complaint within 7 days of receiving it.

Once you have reviewed our response, you should notify us in writing (email) within 7 days of your intention to proceed or withdraw the complaint. If we do not receive a response within 7 days, we will assume that you have withdrawn the complaint.

If you choose to proceed with the complaint, we will initiate our Complaints Resolution Process, which involves contacting the relevant Professional Association and providing them with all the relevant evidence, including a link to your supplementary test video recording transcript, the examiner's report, and your online theory MCQ results/screen time stamps.

Please note the following information regarding course transfers and enrolment changes:

1. Maximum Transfers: A maximum of 2 transfers are allowed for course transfers or placing enrolments on hold.

2. Non-Refundable Transfer Fees: Transfer fees are non-refundable and will be charged for each transfer.

3. Course Price Changes: If a practitioner enrols in a practical course with a $1 payment plan and subsequently places their enrolment on hold or transfers it to a later date before completing the total payment, the price of the course cannot be changed. This applies even if there have been updates or changes to the course structure.

4. Initial Course Price: The initial course price at the time of enrolment will be the amount automatically debited according to the chosen payment plan.

5. No Refunds for Price Differences: There will be no refund given for any difference in course prices that may occur due to changes or updates.

Please keep in mind that if a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as originally scheduled based on the payment plan chosen during the initial enrolment process.

Please be aware of the following standard transfer fees when transferring to a practical course scheduled for a later date:

Transfer fees are applicable each time a practitioner transfers to a practical course at a later date.

Please review the transfer fee schedule below:

• If the transfer occurs 21 days or more before the practical course commencement date, a $100 transfer fee will be charged.
• If the transfer occurs between 20 days and 48 hours before the practical course commencement date, a transfer fee of $250 will be charged.
• If the transfer occurs within 48 hours of the practical course commencement date, a transfer fee of $350 will be charged.

Please note that if a practitioner or CPD HC Admin transfers an enrollment to a practical course at a later date, puts their enrollment on hold, and subsequently wishes to cancel their course enrollment, a fee equal to 100% of the total course fee will be charged (applies to both full course payment and payment plans).

When a practitioner transfers their enrollment to a practical course at a later date or puts their enrollment on hold, all course payments will continue as originally scheduled according to the chosen payment plan at the time of initial enrollment.

Please note that transfer fees are non-refundable, and a maximum of 2 transfers are allowed. After exceeding this limit, please contact us for further assistance.

The term "transfer" includes moving an enrollment from a practical course to an on-hold status and vice versa, from on-hold to a practical course.

If you wish to transfer your enrollment for any reason but have not started your online theory program, please contact us.

Please note that CPD HC does not cancel practical courses. In the event of government restrictions, we may reschedule a practical course.

When a practical course is rescheduled due to Government restrictions:

CPD HC reserves the right to transfer a practitioner's enrollment to a practical course at a later date, due to Government restrictions and lockdowns.

The practitioner will be notified of the practical course transfer via email, to inform them that their practical course has been rescheduled to a later date.

CPD HC accepts no responsibility if the CPD HC email goes to a spam/junk folder.

If a practical course is rescheduled by CPD HC due to Government restrictions and the date is not suitable, a practitioner can transfer to another practical course without paying a transfer fee, as long as they transfer more than 2 weeks before the updated practical course date.

After that time, the standard late transfer fees will be charged. 

• Practitioners can self-transfer to a more suitable practical course date and pay the Late Transfer fee at that time.
• No refunds will be given once a course enrolment has been Transferred or put On Hold by CPD HC in this instance.
• When a practical course is rescheduled due to Government Restrictions:
• If a practitioner transfers their enrolment from a practical course and pays a transfer fee and the practical course is subsequently rescheduled due to Government restrictions after the practitioner has transferred, the transfer fee cannot be refunded.
• If a practical course is rescheduled due to Government restrictions, practitioners who are enrolled on that practical course will be automatically transferred to a course at a later date (no transfer fee is charged when an enrolment is transferred to a rescheduled practical course).
• If the rescheduled practical course date is not suitable, a practitioner can transfer to another practical course or put their enrolment on hold without paying a transfer fee, if they transfer within 7-days of receiving the rescheduled course Welcome email.
• After 7-days, the Standard Transfer Fees apply.
• Terms & Conditions - Late Transfer Fees and Deadlines.

When a practitioner fails to complete their online theory before practical course commencement:

Placing an enrolment On Hold:

• CPD HC reserves the right to place an enrolment On Hold if a practitioner has not started their online theory program 48-hrs or less before the practical course commencement date. 
• CPD HC reserves the right to place an enrolment On Hold if less than 25% of the online theory program has been completed 48-hrs or less before the practical course commencement date. 
• Practitioners will be notified via email of the transfer to On Hold.
• A practitioner will need to pay the Late Transfer Fee when joining a practical course at a later date.
• They will have continued access to the online theory program.
• Practitioners can self-transfer from On Hold to a practical course at a later date and pay the Late Transfer fee at that time.
• No refunds will be given once a course enrolment has been Transferred or put On Hold.
• If you have a payment plan, your payment schedule will continue whilst you are On-Hold.

A maximum of 2 transfers are permissible:

Transferring to a course at a later date or putting enrolment On Hold incurs transfer fees.

A maximum of 2 transfers are allowed to practical courses at a later date or On Hold enrolments.

Course payments will continue as scheduled, and no refunds will be given once enrolment has been transferred.

Practitioners who have already transferred twice and wish to complete the Dry Needling course may need to re-enrol and pay the course fee.

This applies to any current or On Hold enrolments where a practitioner has previously transferred twice or more.

Transfer fees are non-refundable.

If a practitioner or CPD HC Admin transfers their enrollment to a practical course at an earlier or later date, puts their enrollment on hold and subsequently wishes to cancel their course enrollment, no refund can be given (applies to both full course payment and payment plans).

When transferring to a practical course that starts sooner than your current enrollment, please note the following information:

1. Free Transfer: There will be no charge for transferring to a practical course that has an earlier start date than your current enrollment. Enjoy the flexibility!

2. Updated Payment Plan: If you have a payment plan, your instalments will be adjusted to ensure that the total course fee is completed two weeks before attending your practical course. This allows for smooth payment management.

3. Checking Updated Instalments: After receiving your new Welcome email regarding the course transfer, you can easily review your updated instalment amounts and dates. Simply log in to your account and click on "My Invoice & Payments" under "My Account" to access the necessary information.

We strive to provide a seamless experience during course transfers and ensure that you have all the relevant details regarding your payment plan.

You are allowed a maximum of 2 transfers for course dates:

• Each transfer incurs a transfer fee.
• You are permitted a total of 2 free or paid transfers to a later course date.
• If you need to transfer for a third time, please contact us for further assistance.

Important points to note:

• In case of transferring your enrollment to a practical course at a later date or placing it on hold, all course payments will continue as originally scheduled based on your chosen payment plan at the time of enrollment.
• Please be aware that transfer fees are non-refundable.